Timeline of Activities

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Prepare	Design	Build and Test
Resource Staffing Project management office Facilities Training/ Communication plan Kickoff event	Confirm Support Teams Conduct surveys Gather information Hold workshops Create future state design Communicate with stakeholders	Attend “To-Be” process briefings Configure system User Testing Clean historical data Begin Workforce transition Continue Communications Training
Training/Roll Out*		Support and Maintain
End User Training Final Sign-off Cutover Activities Pilot Wave I Wave II Mobilize service center		Maintain system Support users Training